Customer Service
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Customer Service

Payments

In-store we accept EFTPOS (debit cards), and Visa and Mastercard credit cards. We do not accept American Express, cheques or IOU’s.
On-line, we accept PayPal, credit cards – Visa, Mastercard, Americal Express and Diners Club (via eWay Australia) or zipPay (Buy Now Pay Later, Australian residents only).

Returns and Exchanges

If you receive an item damaged or faulty, please contact us to arrange for a replacement. If an item you ordered is not what you expected or not to your liking, we will happily exchange or credit your order as long as you notify us within 7 days of receipt. Either email us or call us on +61 8 8331 3804.
For further information, refer to the Returns section below.

Returns

You can return the item if it:

  • Has a fault that you could not have known about at the time of the purchase.
  • Does not do the job you were led to believe it would.
  • Does not match the sample or description you were shown (eg on-line).
  • Aren't as it was described.

If you have a major problem with the item, you can choose to have either:

  • a refund or,
  • the item replaced

An item has a major problem when:

  • it has a problem that would have stopped you from buying it if you had known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.

If the problem with the item is minor, we can choose to give you a free repair instead of a replacement or refund.

You are entitled to return something even if:

  • it was a gift, but you must provide proof of purchase, eg. receipt

You may not be able to return the goods if:

  • No proof of purchase is offered.
  • we identified faults before you bought the item
  • you inspected the item before buying and didn't find faults you should have seen
  • the item was used incorrectly
  • the item has been used a lot
  • you changed your mind or you have no use for it or decided you didn’t want it.

If you require a refund, you should:

  • Report the fault to us and return the item within a reasonable time, so don't throw it away or destroy it.
  • Provide details of the fault.
  • Provide proof of purchase.
  • Stop using the faulty item until it can be returned.
  • Look after the item until it is returned.

You are responsible for returning the item.
If you have bought the item using a credit card, you are not entitled to a cash refund.
In the event of a dispute, we will refer the matter to the Office of Consumer and Business Affairs (South Australia).
For further information refer to Refunds and Returns, (Consumer Rights by the South Australian Government).

Gift Vouchers

In-store, we offer Gift Vouchers to any value with no expiry date. These are not redeemable for cash. We keep a record of the voucher buyer and receiver for verification purposes.
On-line, we offer Gift Certificates with the same characteristics.

On-line Customer Service

Delivery

Within Australia, we offer free shipping for all orders with a minimum value of $80. Regular Parcel Post will apply. 

For orders less than $80 within Australia and all international orders will be charged at Australia Post rates.

We aim to dispatch your order within 24 hours of receipt. Sometimes this is not possible. We will notify you by email once your order has been dispatched.

We use Australia Post for deliveries within Australia and to North America, New Zealand, Japan, United Kingdom and most European countries. Where applicable, you will be given the choice of a variety of delivery options with the costs displayed. Shipping costs will vary by product depending on weight or size of the package. Note that all delivery information is provided by Australia Post. Typical delivery times are shown below.

If you are not in any of the above countries but would still like to place an order, please email us and we will consider adding your country to our delivery list.

Delivery times within Australia - working days Regular Parcel Express Post
Adelaide & metropolitan 1-2 1
SA country 1-4 1
Melbourne 2-3 1
Canberra, Sydney 3-4 1
Brisbane, Hobart, Perth 5-6 1
Darwin 5-6 1-2
Non-SA country 5-6 2-3

 

Delivery times outside Australia - work days International Post - Standard International Post - Express
New Zealand 5 3
Japan 7 4
Malaysia 8 3
Singapore 6 2
USA 5 4
Canada 9 4
Fiji 9 5
Philippines 16 3
UK, Germany 6 4
Ireland, France, Italy, Spain 7 5
South Africa 6+ 5
Features Tracking, Email notification Tracking, Email Notification, Signature

Pricing and Availability

Prices are in Australian Dollars and will include GST if your delivery address is in Australia. Your postage fee will also include GST.
If your delivery address is outside of Australia, you will not be charged the Goods & Services Tax on the product or postage fee.
If a product you ordered is currently out of stock, we will notify you and give you the opportunity to either cancel the order and get a refund, or order another product.

Mailing List

Visitors to our Boutique can register to join our mailing list. Members receive our newsletter, either by post or email, notifying them of new products and events held at our Boutique. We do not bombard you with newsletters or emails. Due to the cost of producing and posting paper newsletters, most of the time we send newsletters by email.
To join online, select “sign up to our newsletter”.

Privacy

We respect your privacy. We will store your contact details in our database to send you updates on our products and offers. Please advise us if you do not want to be kept updated and your details will be removed from our database. None of your details are shared, sold or given to any other company. Your information is kept secured and accessed only by authorised employees.

Questions

If you have any questions or concerns, please contact us by phone, fax or email.

Call +61 8 8331 3804 Tuesday to Friday 11am to 5:30pm, Saturday 10am to 4pm, Sunday 12pm to 4pm (South Australian or Australian Central Time time – UTC+9:30).

You can leave a message on our voicemail if we do not answer or if you call outside of the above hours.  Fax: +61 8 8331 1804, Email: dianna@therubyoracle.com.au

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