In-store we accept EFTPOS (debit cards), and Visa and Mastercard credit cards. We do not accept American Express, cheques or IOU’s.
On-line, we accept PayPal, credit cards – Visa, Mastercard, Americal Express and Diners Club (via eWay Australia) or zipPay (Buy Now Pay Later, Australian residents only).
If you receive an item damaged or faulty, please contact us to arrange for a replacement. If an item you ordered is not what you expected or not to your liking, we will happily exchange or credit your order as long as you notify us within 7 days of receipt. Either email us or call us on +61 8 8331 3804.
For further information, refer to the Returns section below.
You can return the item if it:
If you have a major problem with the item, you can choose to have either:
An item has a major problem when:
If the problem with the item is minor, we can choose to give you a free repair instead of a replacement or refund.
You are entitled to return something even if:
You may not be able to return the goods if:
If you require a refund, you should:
You are responsible for returning the item.
If you have bought the item using a credit card, you are not entitled to a cash refund.
In the event of a dispute, we will refer the matter to the Office of Consumer and Business Affairs (South Australia).
For further information refer to Refunds and Returns, (Consumer Rights by the South Australian Government).
In-store, we offer Gift Vouchers to any value with no expiry date. These are not redeemable for cash. We keep a record of the voucher buyer and receiver for verification purposes.
On-line, we offer Gift Certificates with the same characteristics.
Within Australia, we offer free shipping for all orders with a minimum value of $80. Regular Parcel Post will apply.
For orders less than $80 within Australia and all international orders will be charged at Australia Post rates.
We aim to dispatch your order within 24 hours of receipt. Sometimes this is not possible. We will notify you by email once your order has been dispatched.
We use Australia Post for deliveries within Australia and to North America, New Zealand, Japan, United Kingdom and most European countries. Where applicable, you will be given the choice of a variety of delivery options with the costs displayed. Shipping costs will vary by product depending on weight or size of the package. Note that all delivery information is provided by Australia Post. Typical delivery times are shown below.
If you are not in any of the above countries but would still like to place an order, please email us and we will consider adding your country to our delivery list.
|Delivery times within Australia - working days||Regular Parcel||Express Post|
|Adelaide & metropolitan||1-2||1|
|Brisbane, Hobart, Perth||5-6||1|
|Delivery times outside Australia - work days||International Post - Standard||International Post - Express|
|Ireland, France, Italy, Spain||7||5|
|Features||Tracking, Email notification||Tracking, Email Notification, Signature|
Prices are in Australian Dollars and will include GST if your delivery address is in Australia. Your postage fee will also include GST.
If your delivery address is outside of Australia, you will not be charged the Goods & Services Tax on the product or postage fee.
If a product you ordered is currently out of stock, we will notify you and give you the opportunity to either cancel the order and get a refund, or order another product.
Visitors to our Boutique can register to join our mailing list. Members receive our newsletter, either by post or email, notifying them of new products and events held at our Boutique. We do not bombard you with newsletters or emails. Due to the cost of producing and posting paper newsletters, most of the time we send newsletters by email.
To join online, select “sign up to our newsletter”.
We respect your privacy. We will store your contact details in our database to send you updates on our products and offers. Please advise us if you do not want to be kept updated and your details will be removed from our database. None of your details are shared, sold or given to any other company. Your information is kept secured and accessed only by authorised employees.
If you have any questions or concerns, please contact us by phone, fax or email.
Call +61 8 8331 3804 Tuesday to Friday 11am to 5:30pm, Saturday 10am to 4pm, Sunday 12pm to 4pm (South Australian or Australian Central Time time – UTC+9:30).
You can leave a message on our voicemail if we do not answer or if you call outside of the above hours. Fax: +61 8 8331 1804, Email: email@example.com